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, by Shane Anastasi
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Product details
File Size: 1007 KB
Print Length: 262 pages
Page Numbers Source ISBN: 0986210706
Publisher: PS Principles; 1 edition (November 21, 2014)
Publication Date: November 21, 2014
Sold by: Amazon Digital Services LLC
Language: English
ASIN: B00PZD8TL4
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Amazon Best Sellers Rank:
#179,631 Paid in Kindle Store (See Top 100 Paid in Kindle Store)
I'll admit it was with much trepidation I opened Shane's book. My company assigned it as required reading. I assumed it would be another disposable, been there, done that, could have written a better one myself sort of book.It didn't take long to put a bullet in that line of thinking. This is expert guidance for real world issues and struggles we face every day in every Pro Services company I know. Whether you are a consultant, a project manager, an executive sponsor or even a customer of Professional Services, this book should be required reading. Higher levels of project success lead to higher customer satisfaction, higher revenues and higher margins. These seven principles will guide you there.Aaron SteevesCSS Service and Support ManagerNeopost South
I was asked to read this for work. Was an easy read and made a lot of sense. All stuff you likely know if you're already a PM or PS for years but always good to read and see it detailed out as well as it had. Always a good reminder too.
This book is an outstanding resource for anyone who is involved with the delivery or contracting of Professional Services. Principle #4 is of particular interest (and extremely valuable) for anyone responsible for delivering a service under potentially difficult circumstances. The notion of empathy, understanding and resolution can be readily applied to any aspect of life and business with fantastic results. Not only is this a truly outstanding Professional Services delivery handbook, but a fantastic general business book as well. I would highly recommend this book to anyone in the business world. It is exactly on point!
I recommend this book as the foundation for staff development in a professional services group. It provides a crisp and practical review of basic consulting skills. It is useful as a refresher for experienced staff and as an introduction for new staff. The book provides a great way to start a dialog on the "good behaviors" you'll want to reinforce in your team. Although the principles are applicable to any consulting organization, I found the book was especially relevant to the challenges of a software or solutions vendor.
Unlike other books on the subject, "The Seven Principles of Professional Services" is the only one that speaks directly to the consultant.Shane distills 20 years of real world consulting experience into 7 easily understood truths that teach how to avoid or overcome most difficult project situations, and become a true "Professional" consultant.Whether you are a consultant yourself or manage a PS team you should read this book!
Shane captures the key principles every professional services consultant needs to be successful. I run PS for a leading HCM SaaS solution provider. We've built our practices around Shane's principles and aligned them with our core values. From initial training to the template for our one-to-one's we've proven these principles work and deliver successful, profitable professional services engagements. Great book and a quick read, we've distributed to all our consultant's. I highly recommend this for PS leaders and their teams!
This book contains a common-sense framework for conducting yourself in a consulting environment, everything inside is actionable, effective, and designed to give you an edge. It really crystallizes all of the things that you've always known were getting you into trouble on the job. After 10 years in consulting, I wish I had access to this book on day one!
Read the book and went through Shane's training recently with my company. Must read if you are in or around the Professional Services industry. This guy knows his stuff and even if you take away 1 learning you will have dramatically improved your value and ability as a professional services expert.
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